Your questions, answered.
Plain-language answers about credit life cover and our application process.
What is credit life insurance?
Credit life insurance may help settle an outstanding credit balance or meet repayments after an insured event. The benefit depends on your policy, eligibility and the event covered.
When does my cover begin?
An enquiry, upload or application does not start cover. Check the insurer-issued policy and effective date, including any conditions that must be met. Our team will confirm once the issued record is ready.
Does every benefit pay off my full debt?
No. Some benefits may settle a balance; others may cover repayments for a limited period. Review benefit limits, exclusions and waiting periods in the actual policy.
Can I review my existing credit life cover?
Yes. Request a review and compare costs, benefits, exclusions and waiting periods. Confirm any replacement arrangements before changing or cancelling existing cover.
What information do I need to request a quote?
Start with your type of credit agreement, outstanding balance, age, employment status and contact details. We do not request medical history, identity documents or bank details in the initial enquiry.
Can a partner upload multiple applications?
Yes. Approved partners can use a CSV or XLSX client list. Every row is checked before submission, then reviewed by the broker. Uploading a file does not create active policies.
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